Our Client Promise at Cockbain & Associates Wealth Management
At Cockbain and Associates, we are committed to providing exceptional financial advice and services tailored to your personal and professional needs. We place you at the heart of everything we do, working diligently to help you and your family achieve your life goals and aspirations.
Our Promise to You
We build trusted, long-term relationships by providing personalised advice based on your evolving circumstances, goals, and objectives.
With a strong focus on intergenerational planning, we ensure the smooth transfer of your wealth to future generations in accordance with your wishes.
Our Service Commitment
As a valued client, you will receive:
- A dedicated Financial Adviser supported by a fully trained professional Client Support team
- Regular scheduled review meetings with comprehensive annual reviews
- Ad-hoc access to your dedicated Adviser via telephone between formal reviews
- A dedicated client service line available from 9am to 5pm every weekday
- Tailored financial communications and publications aligned with your interests
- Secure access to the SJP app and your Online Wealth Account portal
- A bespoke servicing strategy to ensure your plans remain appropriate to your objectives
Meeting Structure and Frequency
Annual Review Meeting: All clients receive a comprehensive annual review covering your financial position, product performance, fund choices, tax-efficient opportunities, and updated financial planning.
Six Month Interim Review: For clients with complex portfolios, we offer additional mid-year reviews for performance updates and strategic adjustments.
Between Your Review Meetings
We maintain consistent communication through:
- Regular Communications: Half-yearly newsletters, monthly E-briefing service, bi-annual Wealth Audits, tax year-end reminders, Annual Budget Reports, and courtesy calls every four months.
- Client Events: Educational seminars, exclusive webinars, networking events, and client appreciation events.
- Digital Access: 24/7 access via the SJP app, secure Online Wealth Account portal, digital document storage, and secure messaging service.
Supporting Clients During Vulnerable Periods
We recognise that everyone may experience periods of vulnerability due to health issues, age-related concerns, income loss, bereavement, or relationship changes. Our adaptable approach includes accommodating third parties in meetings, adjusting communication methods, providing additional time, and offering home visits when needed.
Our Commitment to Excellence
Working together, we will maintain a clear understanding of your circumstances, build and manage a robust financial plan, implement proactive review processes, help maximise tax allowances, and uphold excellent standards driven by your feedback. We measure our success by your financial wellbeing and peace of mind.
Our Fee Structure
We believe in complete transparency regarding service costs. Our advice is not free, with details set out in our 'Key Facts About Our Costs and Services' document. Ongoing advice costs are typically facilitated through investment charges, with specific amounts clearly indicated on your personalised illustration. We pledge to provide fair value for the ongoing advice charge being paid.
Download our full Client Promise here
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